Refunds & Cancellations

1. Class bookings

• 72+ hours before class: full refund to your payment method, or a free move to another date — your choice.
• Inside 72 hours: we can't refund the seat because your flowers are already ordered, but we'll give you a class credit, or you can send a friend in your place (just tell us their name).
• No-shows: the seat is lost — the flowers were cut for you, and that's the honest cost.
• Running late: we'll get you caught up, but if you miss the demo it's a rough start — aim for 10 minutes early.

2. Vouchers & passes

Vouchers are refundable for 14 days after purchase if unused (gifted ones — the recipient can transfer or we refund the buyer). Once any part of a pass is used, the pass becomes non-refundable, but remaining credits are still transferable to friends. Vouchers are valid 12 months.

3. Private & corporate events

• 30% deposit: refundable up to 2 weeks before your event. Inside 2 weeks it's non-refundable but can move once to a new date within 3 months.
• Balance: due 1 week before; refundable until 72 hours out.
• Inside 72 hours: no refund — the flowers, catering and tutor are all committed by then.
• Headcount drops: tell us 72+ hours out and we refund the difference for up to 20% fewer guests.

4. If we cancel

Tutor illness or numbers under 4 means we may cancel a class — rare, but honest. You get a full refund or a free move plus a 10% sorry-credit on your next booking. Private events we'd reschedule at no cost to you; if we genuinely can't run it, everything comes back including the deposit.

Anything here not cover your situation? Talk to us — the policy is the floor, not the ceiling: flowercraftworkshop@gmail.com.